BigCart is a Saudi e-commerce company established in 2020, dedicated to offering a diverse selection of high-quality, 100% authentic products.
They ensure customer satisfaction with easy returns, certified products, warranties, and a seamless experience on their website and app.
Big Cart aims to be a trusted source for local and international products, blending local insights with global sourcing for its growing community.
Their mission is to offer the best online shopping in Saudi Arabia, prioritizing honesty, fairness, and a customer-first approach.
BigCart decided to enhance its OpenCart store by adding a digital wallet, simplifying payments, transfers, and refunds for customers.
This leads them to choose Webkul, a reputable provider of OpenCart Development Services.
Saudi Arabia’s eCommerce sector is rapidly expanding, driven by growing internet use, mobile adoption, and a shift to digital payments.
Statista projects that the revenue in the Saudi eCommerce market will reach US$14.38 billion in 2024.
With consumers prioritizing convenience and accessibility, it drives strong online sales in fashion, electronics, and grocery.
Domestic and international eCommerce firms are leveraging this trend, offering advanced payments and tailored experiences.
The sector’s growth highlights its key role in shaping Saudi Arabia’s commercial landscape.
BigCart dealt with complicated payment issues that frustrated customers, leading to more abandoned carts.
Re-entering credit card details repeatedly increased the chances of security breaches and exposed customers to higher risks of fraud.
The lack of split payment options limited customer choices, diminishing their shopping experience.
BigCart’s lack of a digital wallet reduced customer satisfaction, weakened retention, and impacted their overall sales.
To address this, BigCart reached out to Webkul through UVdesk to discuss their business needs.
This case study will examine how BigCart leveraged Webkul’s extensive e-commerce solutions to overcome their challenges.
OpenCart Wallet System extension adds a digital wallet to OpenCart, allowing customers to store funds for online payments, transfers, and refunds.
Customers can add money to their wallet system and use the wallet amount either partially or fully at checkout to pay for their purchases.
Also, they can view the credit and debit history for transactions affecting their wallet system.
The image below shows a customer using the wallet system to pay at checkout in the BigCart OpenCart store.
This one-click payment option, with no need for extra details, increases sales revenue for BigCart.
Customers enjoy flexible payments, split payments, and instant refunds with the OpenCart wallet.
By leveraging Webkul’s OpenCart Wallet System extension, BigCart can now offer a digital wallet solution for payments, transfers, and refunds to its customers.
This effective payment management solution has enabled BigCart to increase sales revenue by improving customer retention.
With the help of these OpenCart extensions, BigCart has established itself as a leading eCommerce firm in Saudi Arabia.
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