Islagrande: An Online eCommerce Marketplace Enhancing Efficiency with Delivery Boy App
Islagrande is an American dynamic online marketplace serving Central America and the Caribbean, offering a diverse range of products and services.
Within its marketplace, Islagrande offers products across various categories including Beauty and Health, Home Appliances, Automotive, School and Office, and many more.
Its platform integrates B2B, B2C, and D2C market models to cater to business sectors, consumers, and direct manufacturer sales.
As a comprehensive marketplace, Islagrande manages end-to-end e-commerce logistics, from product reception to storage, packaging, shipping, and customer service.
Islagrande ensures quality, competitive pricing, and swift delivery through strong partnerships with manufacturers and wholesalers across the region.
Magento development services helped them to achieve their business requirements.
E-commerce Market Size in Central America
According to Statista, “Revenue Central American e-commerce Market is projected to reach US$8,140.00m in 2024.”
“Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 10.55%, resulting in a projected market volume of US$13,440.00m by 2029.”
“In the e-commerce Market, the number of users is expected to amount to 9.4m users by 2029.”
“User penetration will be 16.9% in 2024 and is expected to hit 18.7% by 2029.”
“The average revenue per user (ARPU) is expected to amount to US$1,260.00.”
Problems Faced by Islagrande
Islagrande recognizes the importance of order delivery in an e-commerce business. For good sales and better growth, a company must offer excellent delivery services.
Therefore, Islagrande wants to optimize the product delivery service on its e-commerce platform in a customer-friendly manner, by enabling customers to track their orders.
Islagrande wants a feature that facilitates them to establish a link between themselves and the delivery boy and also facilitates them in assigning and tracking orders.
To integrate this feature into its online platform, they were looking for a development service that would help them to integrate this feature.
So they contacted Webkul via UVdesk ticket support, and Webkul assisted them by providing a suitable solution for their needs.
In this case study, we will learn about the solution that Webkul provided to Islagrande to overcome its challenges.
Webkul’s Solution for Islagrande
Webkul provides its Magento 2 delivery boy app as a solution for Islagrande.
The Magento 2 delivery boy app helped Islagrande, to integrate the link between themselves and the delivery boys.
This app establishes the link by offering features such as tracking and chatting with the delivery boy.
The app facilitates both the admin and the delivery boy:-
Admin-Side:
In the app, the admin gets the dashboard page which contains all the details about the sales and orders.
The admin can manage, create, and view details of all the delivery boys available in the app.
The admin can also track the status of the delivery boy and assign them the order if their status is online
Admin can also chat with the delivery boy if needed.
Delivery Boy-Side:
The delivery boy also gets the dashboard that contains all the details about his sales and orders.
Whenever an order is assigned to the delivery boy, a pop-up will appear on his mobile screen, allowing him to accept or reject the order directly from the pop-up.
The delivery boy has the feature of “Pickup location”, which redirects him to Google Maps to navigate to the pickup location for that order.
To complete the order, the delivery boy must click “Delivered,” which will open the “Enter OTP” pop-up. The delivery boy then enters the OTP provided by the customer.
The customer will receive the OTP Pin in the order section after placing the order, which makes online shopping safe and secure for customers.
End Note
By using this Magento 2 Extension, Islagrande is now able to overcome its challenges.
The app allows them to establish a connection with their delivery boys.
This module provides them with the feature of an efficient order delivery system and ultimately increases their sales and growth.