Running a restaurant is not easy, and for Datanalysis’s client, it was especially challenging. With a busy kitchen and a reputation for great food, he needed everything to run smoothly. However, he had a major problem with his Point of Sale (POS) system.
Jose’s POS system couldn’t handle combo orders properly. The sub-products of combos weren’t sent to the kitchen screen, causing confusion.
Chefs didn’t know which items were completed or left to prepare, leading to delays and unhappy customers.
“We couldn’t provide accurate updates to our customers about their orders. The kitchen was in chaos, and our service quality suffered,” Jose said.
Webkul, a silver partner of Odoo, specializes in Odoo implementation and services. With over 800 ready-to-use modules, they were ready to help Jose.
The Webkul team held several meetings with Jose, sharing documents and wireframes to understand his needs.
“We felt understood from the first meeting. Webkul’s team was dedicated to solving our problem,” Jose shared.
Webkul customized the POS Combo Products and POS Advance Screen modules for Jose’s restaurant. This new system sent sub-products of combo orders directly to the kitchen screen. Now, chefs can see exactly what to prepare and update the status of each item.
“The new system transformed our kitchen operations. Our chefs know exactly what to prepare, and we can update our customers accurately about their orders,” Jose said.
Webkul’s delivered the solution on time and within Jose’s budget, ensuring minimal disruption to his business.
“Webkul delivered on their promise. The solution was both affordable and timely,” Jose added.
With the new system in place, Jose’s restaurant experienced a significant boost in efficiency. The kitchen operations became seamless, reducing wait times and enhancing the overall customer experience. The chefs could now focus on preparing exquisite dishes without worrying about missing out on any component of a combo order.
“Our kitchen runs like a well-oiled machine now. The customer feedback has been overwhelmingly positive, and we owe it all to Webkul Software,” Jose concluded with a smile.
Jose Ramon’s success story shows how understanding client needs and delivering customized solutions can create great results. At Webkul Software, we believe in turning challenges into success stories.
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